# Student Handout — The “Can Do” Troubleshooting Mentality (STOP → THINK → CHECK → SEARCH → TRY → LEARN)

- Link: https://doss.academy/course-1-computer-literacy/unit-1-introduction-to-computer-literacy-troubleshooting/lesson-3-the-can-do-troubleshooting-mentality-stop-%e2%86%92-think-%e2%86%92-check-%e2%86%92-search-%e2%86%92-try-%e2%86%92-learn/student-handout/
- Published: 2026-10-18T12:24:30-04:00
- Author: matthew.leffler@jefferson.kyschools.us

Course 1: Computer Literacy / Unit 1: Introduction to Computer Literacy & Troubleshooting/
Lesson 3: The "Can Do" Troubleshooting Mentality (STOP → THINK → CHECK → SEARCH 
→ TRY → LEARN)

## 6-Step Troubleshooting Protocol Graphic Organizer.

Name: ____________________ Date: ____________________

## Explore and practice

Model common tech errors, collaborative flowchart creation, and independent simulated
troubleshooting tasks.

## Record your work

Describe what you tried, show your work or attach your artifact, and explain what
your evidence demonstrates.

________________________________________________________________

________________________________________________________________

________________________________________________________________

## Use the vocabulary

Troubleshooting, Protocol, Mentality, Freeze, Restart, Error Code, Search Query,
Process, Diagnostics, Workaround

Use relevant terms above to explain one part of your work.

## Check and reflect

 * I completed the assigned activity and recorded my work.
 * I used lesson vocabulary accurately.
 * I can explain one thing I learned and one question I still have.